FAQ

Most frequently asked questions and answers

What is Porosi?

Porosi is a Jamaican based procurement business that offers local and international procurement services for businesses and individual clients. We source and purchase items for our customers and deliver them to their doorstep.

How do I place an order with Porosi?

You can place an order by sending us the link to the item you want to order or by telling us what you're looking for and we will source it for you then purchase and deliver.

Do I need to create an account to use Porosi?

No, you do not need to create an account to use Porosi.

What are the payment options for Porosi?

We accept various forms of payment, including cash, credit cards, debit cards, and bank transfers.

What if I have a problem with my payment?

If you have an issue relating to a payment to Porosi please feel free to contact us with the details of your situation by sending an email to payments@porosiprocurement.com

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. If your order has not been shipped, we will cancel it and issue a refund. If your order has already been shipped, we cannot cancel it but you may be able to return it for a refund or exchange.

How long does shipping take?

Shipping times vary depending on the source and the shipping method chosen. We will provide you with an estimated delivery date when you place your order.

How can I contact Porosi if I have a question or concern?

You can contact us through our website or by sending an email to info@porosiprocurement.com

What is the shipping process like?

If sourced internationally, we will purchase and ship your item/s directly to our US warehouse address. We will provide you with a tracking number so you can follow the progress of your shipment.

Do you offer a warranty on the items you source?

We do not offer a warranty on the items we source. However, if you receive a damaged or defective item, please contact us and we will do our best to resolve the issue.

Can I return an item I ordered from Porosi?

If you are not satisfied with your purchase, you may be able to return it for a refund or exchange. Please contact us for more information on our return policy.

Why should I use Porosi?

You should use Porosi because:

    • We offer convenient procurement services that save time and effort while shopping.
    • Porosi sources quality products at competitive prices and delivers them directly to customers.
    • We provide reliable and efficient service, ensuring that customers receive their orders in a timely and satisfactory manner.
    • Porosi has a team of experienced professionals who are dedicated to providing exceptional customer service.
    • Porosi offers local and international procurement services, making it easy for customers to access a wide range of products from all over the world.
    • Porosi values customer privacy and security and takes measures to protect personal and financial information.
    • Porosi operates with transparency and integrity, ensuring that customers can shop with confidence.

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